OPIN Global Privacy Policy
Effective Date: June 21, 2025
Last Updated: June 27, 2025
Information We Collect
- Personal Information: Name, email address, phone number, and payment information
- Location Data: GPS coordinates and address information for service dispatch
- Service Information: Service requests, history, and communication records
- Technical Data: Device information, IP address, and usage analytics
- Communication Records: Messages, calls, and support interactions
How We Use Your Information
- Dispatch locksmith services to your location
- Process payments and maintain billing records
- Communicate service updates and support
- Improve our platform and services
- Comply with legal obligations
- Prevent fraud and ensure platform security
Information Sharing
Limited Sharing: We only share information necessary to provide locksmith services.
- Service Providers: Partner locksmiths receive your contact information and location
- Payment Processors: Stripe processes payment information securely
- Legal Requirements: We may disclose information when required by law
- Business Transfers: Information may transfer if OPIN Global is acquired
Data Security
- Industry-standard encryption for all data transmission
- Secure servers with regular security audits
- Limited access to personal information by authorized personnel only
- Regular security training for all staff members
Data Retention
- Financial Records: 7 years for tax and legal compliance
- Service History: 3 years for warranty and dispute resolution
- Location Data: 30 days, then automatically deleted
- Account Information: Until account deletion or 2 years of inactivity
Your Rights
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications
Cookies and Tracking
- Essential cookies for platform functionality
- Analytics cookies to improve user experience (opt-out available)
- No third-party advertising cookies
- Session cookies for authentication and security
Children's Privacy
OPIN Global does not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
International Users
OPIN Global operates primarily in Hawaii, USA. International users' data may be transferred to and processed in the United States.
Changes to This Policy
We may update this privacy policy periodically. Users will be notified of significant changes via email or platform notification.